Your privacy is important to us. This statement outlines our policy on how we manage the personal information we hold about our clients and others. It is our policy to respect the confidentiality of information and the privacy of individuals. We are bound by the Data Protection Principles contained in the Data Protection Act 1998.

 

Our Privacy Policy Statement will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Any information we hold will be governed by our most current Privacy Policy Statement.

 

Collecting personal information

 

Equitrade Capital Ltd’s business is to meet our clients' needs by offering a range of financial services. To do this effectively, we need to collect certain personal information. The type of personal information we may collect can include (but is not limited to):

 

 

 

How do we use this information and who may we disclose it to?

While we may send you marketing material from time to time that we think will be useful to you, we are conscious of the need to respect your privacy. Therefore, unless you are informed otherwise, primarily the personal information we hold is used for establishing and managing your account, reviewing your ongoing needs, enhancing client service and products and giving you ongoing information or opportunities that we believe may be relevant to you.

Depending on the product or service concerned and particular restrictions on sensitive information, this means tha personal information may be disclosed to

 

 

Except as provided in this privacy policy, we will not provide your information to third parties.

 

 

Management of personal information

We train our employees who handle personal information to respect the confidentiality of customer information and the privacy of individuals. We regard breaches of your privacy very seriously and will impose appropriate penalties, including dismissal. We have an appointed Compliance Officer to ensure that our management of personal information is in accordance with this statement and the Privacy Act..

 

 

Storing personal information

Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

 

We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

 

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

 

 

Keeping personal information accurate and up-to-date

We endeavour to ensure that the personal information we hold is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances. We can generally update your customer information over the telephone. Please let us know if the personal information which we hold about you needs to be corrected or updated.

 

 

Your rights

Under the Data Protection Act, you have the right to obtain a copy of any personal information which we hold about you and to advise us of any perceived inaccuracy. The Act does set out some exceptions to this. To make a request, please write to us, verifying your identity and specifying what information you require.

 

We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. We will acknowledge your request and respond to it within 40 days of receipt of your application and any applicable fee.

 

 

Complaints

If you consider that any action of of ours breaches this Privacy Policy Statement or the Data Protection Principles or otherwise doesn't respect your privacy, you can make a complaint. This will be acted upon promptly. To make a complaint, please click here for further information. If you are not satisfied with our response to your complaint, you can telephone the Information Commissioner's information and enquiries line on 01625 545 745.

 

 

How to contact us

If you want to:

• Make a general enquiry about our privacy policy
• Change your personal information
• Access your personal information

 

Please contact us for more information.

 

 

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

 

 

Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.